Frequently Asked Questions
Everything you need to know about your Profusion Cosmetics order.
Are Profusion Cosmetics products cruelty-free?
Yes, we are proudly 100% cruelty-free. Profusion Cosmetics does not test on animals, and we are committed to providing high-quality beauty products that are ethically produced.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website. Please allow 24-48 hours for the tracking information to update.
What is your return policy?
We want you to love your purchase! If you are not satisfied, you may return unopened and unused products within 30 days of purchase for a full refund, excluding shipping costs.
Do you offer international shipping?
Currently, we ship to a wide range of international destinations. Shipping rates and delivery times vary by country and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern payment options like Afterpay for interest-free installments.
Are your eyeshadow palettes suitable for sensitive skin?
Our formulas are designed to be high-performance and skin-friendly. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.